What is your delivery policy?
All orders are processed and shipped within 1-3 days of your order date. Buyers are responsible for any custom and import charges that may apply. Due to an increase in demand at the Royal Mail during COVID-19, it might take a little longer for your orders to arrive. Please allow up to 10 days from the date of ordering for your parcel to arrive.
Still wondering where your order is? Drop us a note at firstname.lastname@example.org and we'll help you out!
Do you ship internationally?
Yes, we do!
How long will it take to get my order?
UK & Chai deliveries should arrive 2-4 days after your dispatch email arrives. International orders are sent by tracked mail, so you can watch your parcel travel to you.
Do you accept returns?
Every product at & Chai is handcrafted in small batches by Michelle and Louise, so there may be small variations from the product listings shown. However, if your order isn't quite to the standards expected, please get in touch and we'll gladly help you out with a refund or exchange. You'll need to provide your order number and a photo of your item(s).
Buyers are responsible for all return postage costs.